Ongoing technical and user support is an integral part of the Abcom franchise software solution.
Abcom offers complete technical support with user questions from
Monday to Friday (Australian EDST)
8:30am to 5:30pm
Level 1 franchise software help with user questions
Level 2 further franchise software technical issues resolution
Level 3 franchise software incidents and issues that require developer involvement
Abcom operates an established fully equipped franchise management software help desk service from our Gold Coast Offices. We can provide third party software support in addition to our own solutions. Our strength in this area has allowed smaller companies to get their product out to a greater market with the knowledge that a qualified and skilled technical support team is on hand to resolve any field issues.
Although Abcom's actual franchise management software support service is highly centralised, whereby all franchise management software support incidents are logged through one common contact point, we also possess substantial interstate presences and have forged alliances with a web of reputable local field technicians and contractors where appropriate to get on-site problems fixed quick.
Incident management processes are based on industry standard best practice and all incidents are totally traceable by management and customers as required.
Our staff are highly trained professionals who have had years of experience in troubleshooting franchise managment software and hardware-based incidents as well as providing on-the-spot remote training where required.
I invite you to contact us to find out more about what operational franchise software support services we can offer to your business.
Phone: 07 5530 7806
"Abcom's franchise software support service delivery is always second to none. 90% of the time I call for Abcom franchise software support and I get it pretty much instantly, the other 10% I get a call back within 10 minutes depending on the volume of support calls they have. Problems are solved first time and their ability to understand my business and marry that up with the tools and resources they supply is brilliant.
The benefits I get from using Abcom’s Franchise Software technical support service is that it allows me to still run my business and have small issues resolved by a 5 minute phone call. I never have to wait to proceed with working.
Abcom’s Franchise Software technical support service most important contributions to my business has been their quality of service, speed of service and accuracy of understanding my business.
If you're thinking of using Abcom’s Franchise Software I have found the total streamlining from restaurant to back office to admin is seamless. Integration components between all systems and accounts to General Ledger and Bank Reconciliation is extremely time saving. "
– Leon Brown
Multi McDonalds Store Owner - 1996 - Current