Frequently Asked Questions

Abcom provides integrated back-of-house software for Quick Service Restaurants (QSRs) and franchise groups in Australia. Our platform spans Payroll (with STP2), Cloud HR & onboarding, rostering & award compliance, Inventory (with Lightyear integration), Business Intelligence dashboards, and LMS resources.

Book a demo with our team. We’ll assess your current stack, map integrations (POS, accounting, HR), and provide an implementation plan and timeline tailored to your sites.

Yes. Abcom Payroll supports Single Touch Payroll Phase 2 (STP2) reporting to the ATO, helping ensure accurate submissions with employee, earnings, and tax components captured as required.

Abcom supports common QSR award rules and allowances, including base rates, penalties, overtime and breaks. We recommend periodic reviews to ensure classifications and configurations remain current.

Yes. You can process payroll for individual sites or consolidated groups, with role-based access for licensees, payroll admins, and restaurant managers.

Managers send invites to new starters to collect personal details, tax and super info, and required documents. After onboarding, you can trigger document requests for policy acknowledgements as part of orientation.

Yes. Staff can update personal details, view payslips, and access shared documents. Managers can manage availability and approvals where enabled.

Yes. Breach reporting highlights potential non‑compliance such as missed breaks or child employment restrictions so managers can adjust rosters promptly.

Abcom can exchange data with selected workforce systems. Speak to us about your current provider and we’ll confirm compatibility and the recommended approach.

Supplier invoices flow from Lightyear to Abcom for coding, pricing updates, and stock control. This reduces manual entry, improves price accuracy, and strengthens COGS visibility.

Yes. Period and rolling stocktakes, wastage capture, ordering efficiency, and yield analysis are available to help maintain healthy margins.

Track labour %, sales & profit by group, COGS, waste, SOH, ordering efficiency, breach metrics, and more. Dashboards can be tailored by role (licensee, ops, RM).

Yes. Role‑based access allows Above‑Store roles to view all sites, while Restaurant Managers see only their location’s dashboards.

Yes. Abcom integrates with Xero and supports common accounting exports. Talk to us about your chart of accounts and entity structure so we can configure best‑practice mappings.

We support integrations with selected POS providers used in Australian QSRs. Provide your current stack and we’ll confirm data flows for sales, tenders, and menu items.

Security controls include encrypted connections (HTTPS), role‑based access, audit trails, regular updates, and optional multi‑factor authentication where supported.

We use reputable cloud infrastructure with Australian data residency where applicable. Speak to us for a current statement of architecture and hosting regions.

Pricing is subscription‑based per site and varies by modules (e.g., Payroll, Cloud HR, BI, Inventory). We’ll provide a tailored quote based on your footprint and needs.

Timelines depend on modules and integrations. A typical phased rollout begins with Payroll and Cloud HR, followed by Inventory/Lightyear and BI dashboards.

We provide Australian support with options for training sessions, webinars, and an LMS for on‑demand learning. Critical incidents follow an escalation process.

Yes. We run structured onboarding for managers and provide crew‑level resources and videos that can be embedded into your learning channels.

No. We provide software and best‑practice guidance. For legal, award, or tax matters, please consult your advisors and the relevant authorities.