Ongoing franchise software technical and user support is an integral part of our franchise management software solution.
Level 1 franchise software help with user questions
Level 2 further franchise software technical issues resolution
Level 3 franchise software incidents and issues that require developer involvement
Abcom operates an established fully equipped franchise management software help desk service from our Gold Coast Offices. We can provide third party software support in addition to our own solutions. Our strength in this area has allowed smaller companies to get their product out to a greater market with the knowledge that a qualified and skilled technical support team is on hand to resolve any field issues.
Although Abcom's actual franchise management software support service is highly centralised, whereby all franchise management software support incidents are logged through one common contact point, we also possess substantial interstate presences and have forged alliances with a web of reputable local field technicians and contractors where appropriate to get on-site problems fixed quick.
Incident management processes are based on industry standard best practice and all incidents are totally traceable by management and customers as required.
Our staff are highly trained professionals who have had years of experience in troubleshooting franchise managment software and hardware-based incidents as well as providing on-the-spot remote training where required.
I invite you to contact us to find out more about what operational franchise software support services we can offer to your business.
Phone: (07) 5530 7806